Salon Policy

By booking an appointment with a stylist at a Studio McKenna Hair Boutique you acknowledge that you have read and agree to the terms and conditions on this page.  If you have any questions or concerns about this policy you may direct them to this email address: This email address is being protected from spambots. You need JavaScript enabled to view it.

We reserve the right to change, modify, add, or remove provisions of this Policy at any time. Any changes to this Policy will be posted here and at our salon. We encourage you to check this page from time to time, because your continued use of our services following any changes to this Policy will be deemed to constitute your acceptance of such changes.


It is recommended that reservations be made at least two weeks in advance or prior to leaving the salon, to get the time that is best for you. We do not call to confirm appointments, but if you book online, at least 48 hours prior to your appointment time, you will receive a reminder email.

All first time clients booking online are required to enter a credit card number to secure their appointments. We do this in an effort to deter our competitors or pranksters who wish to set up fraudulent appointments. In addition, select appointment types also require a credit card number and/or your full address at the time of booking.

Please arrive five minutes before your appointment time. If you are running late, call us, we cannot guarantee appointments if you arrive more than 15 minutes late, but we will make every attempt to. There is a forty-eight (48) hour cancellation policy:

  1. You may cancel your appointment online prior to 48 hours before your appointment time, you may also change your appointment online prior to 24 hours before your appointment start time; there is no charge for either.
  2. If you would like to cancel or change your appointment after the above times, we would be happy to accommodate you by phone but please note the cancellation/change charges listed below.
  3. If you cancel with 24 hours or less notice, are late or miss your appointment without proper notification, or have payment issues more than once, we will require a prepayment authorization be put on file (and/or reserve the right to request payment upfront before your next service).

    If you have any of these cancellation policy or payment issues, you will be required to pay the following, prior to the start of your next service appointment:
    1. Canceled/changed appointment time with less than 24 hours notice: 50% of selected/booked services.
    2. Late (15 minutes or more) or missed appointment without notifying us: 100% of selected/booked services.
    3. Any issue with making a payment after services have been completed: payment and/or fees paid up front before next service (not charged to card unless above applies).

Your credit card will not be charged, unless you meet the conditions above. The purpose of the credit card verification is to prevent abuse of our online booking system and our stylists' time, not to charge for services. Your time is important to you and our time is important to us, if you have an emergency that coincides with your appointment please let us know so that we can attempt alleviate your payment or scheduling concerns.

If you abuse the use of the online booking system, we reserve the right to block your ability to book online.


We accept cash and personal checks only. Credit/Debit cards are not accepted in our salon for regular appointments. Please note there is a return check fee of $25. We are not a bank and cash all checks within 48 hours. All prices are “and up” prices, are subject to change, and posted for your reference only. Please confirm pricing when booking your appointment and be able to pay at least that amount when you arrive.  Prices in our online booking system are base prices, additional colors, long hair styling, and color correction services may have additional service fees; please discuss with your stylist before you start your service. We reserve the right to request payment upfront, before performing your next service, if you have had any form of payment issue. In addition, if you meet certain cancellation or missed appointment policy criteria you may also be charged per those policy guidelines.

In some cases, trade may be allowed for like services. This agreement must be made before any service is rendered otherwise full monetary payment is due upon service completion. We do not trade services for new clients on their first visit.

Discounts, Promotional Codes, Coupons

All discount codes, promotional codes, and coupons (herein referred to as discount/s) include fine print. Unless otherwise noted in a specific discount’s fine print: discounts are for new clients only, may be used only once per person/family and/or once per visit. Discounts may not be combined with any other offers or discounts. All discounts expire on their posted expiration date or 6 months from the date they were first posted if no expiration date is given. Discounts may not be used for Gift Certificate or product purchase unless noted in the fine print. You must present the discount before your service starts and we would appreciate that you let us know you will be using a discount when booking your appointment. Gratuities are not included in discounts but should be based on the full service amount.

If booking online, include the discount code or information in the "Additional Info" box on the "Your Details" portion of the online scheduling system.

Gratuities (Tips)

Gratuities show us your appreciation and satisfaction for the work/services we have provided you during your visit. Gratuities are not included in our prices but are gladly accepted. Calculate the amount of your tip as you would in a restaurant - between 15-20%, but you may of course leave more or less, depending on the quality of the service. Gratuities are at your discretion and therefore not refundable.

Gift Cards / Certificates

Gift cards/certificates are non-refundable, are not redeemable for cash, and must be presented at the time of service (please note or mention when booking). They may be used for services or products at cash value. We are not responsible for lost or stolen cards/certificates. A gift card/certificate does not include and may not be used for gratuities. Minimum certificate purchase is $25.00.

If booking online and you plan to pay all or part by Gift Certificate, include "Gift Certificate" in the "Additional Info" box on the "Your Details" portion of the scheduling system.

Product Returns

For all returns: an original receipt is required for refunds, product must be returned within 14 days of purchased date, and product must be unopened and unused. For product specials, sets, packages, and closeouts, all sales are final.

Your Satisfaction

Your complete satisfaction is our highest priority. It is our policy to fix any problem if you call us within 3 days of your services. Based on your requested fix and the stylist’s discretion, you may receive one (1) complete redo or multiple small fixes. All “problem fix” appointments must be scheduled by phone and must be completed within 2 weeks of original booking, or at the stylist’s next available appointment time. “Fix any problem/redo” does not apply to you deciding you want a different style or color if you originally left satisfied, or for fixing your own attempts to cut or color your hair.  We do not issue refunds on any services.

Please note all color and chemical services lighten (fade), darken, or relax over time. Your stylist may customize how they apply your chemical service to maximize the amount of time your hair looks the way you expect it to. To accomplish this, you may initially leave the salon with hair that is slightly lighter, darker, or curlier that you expected it to be. Within 2-3 washings your hair should blend or relax and look as expected.

At no time will we knowingly perform a service that could damage your hair. We assume that you will freely provide all important information about your hair without prompt and that you will answer all questions about your hair and its previous treatment/s truthfully and without withholding information. Withholding information may cause unforeseen damage to your hair (which we are not responsible for) or require us to adjust the types of services necessary to process your hair resulting in additional service time needed, a service rescheduling, or a higher/different service price.

Although we specialize in color services, due to the nature of the following treatments there is no satisfaction guarantee on corrective color, the lightness/tone of black/dark brown to blond hair bleaching, black dye color removal, or color or perms over home processed chemical services. If you have any concerns they should be discussed before the start of your service.


Our Salon environment has been designed for adults, if you bring your children with you to your appointment they must be able to be quiet, and to stay out of trouble while you are receiving your service. Unfortunately it is difficult to give you or others a quality service when we must also monitor your children’s activities and safety.


Our privacy policy is available by clicking here.


To help make your visit here pleasant, at all times we ask that you do not wear anything of value. We are not responsible for lost or damaged articles, items or unforeseen accidents.

For safety reasons and because we are a small salon, if your stylist is at the salon alone they may lock the front door before, during and/or after your service.

Smoking and/or open flames are not allowed indoors or outdoors within 20 feet of any door or window.

We reserve the right to refuse service to anyone.


Last Updated on: 2/11/20

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Studio McKenna Hair Boutique  ~  1116 Mendocino Ave, Suite 9, Santa Rosa, CA 95401  ~  A Salon by Stacy McKenna  ~  707-540-4774

Copyright 2020, Stacy McKenna / Studio McKenna ~ a Santa Rosa Beauty Salon